FAQ

Here are the most common questions about ordering from Odyssey Online.

Where are you based?

Odyssey Online is based in Whanganui, New Zealand. Orders are packed and sent from New Zealand.

How long does New Zealand delivery take?

Orders are usually packed within 1 business day. Delivery is usually 1 to 2 business days after dispatch, with rural delivery sometimes taking longer.

Do you ship to Australia?

Yes. We offer shipping to Australia. Delivery times vary by destination and carrier.

Is the jewellery sterling silver?

Hello Halo focuses on genuine 925 sterling silver jewellery. Material, finish, size and stone details are listed on each product page where known. Some designs may also include plating, E-Coat, crystals, cubic zirconia, epoxy or other decorative elements.

Please check the individual product page for the exact details of the piece you are considering.

How should I care for sterling silver jewellery?

Store jewellery separately when it is not being worn and clean it gently with a suitable silver polishing cloth when needed. Follow any product-specific care information shown on the product page.

Where can I find the full store policies?

Shipping, returns, privacy and store terms are linked in the website footer. You can also contact us at info@odysseyonline.co.nz for help with an order.